Frequently Asked Questions
The quickest way of contact with our customer service agents is via e-mail firstname.lastname@example.org or calling us +48 703 403 993 (2,58 PLN/min)
Yes. The ticket purchased through the website can be returned or the details of the journey can be changed (date or time of departure). In order to change the date or time of the journey, enter the booking number (as on the purchased ticket) on the website www.modlinbus.pl or www.modlinbus.com in the field marked "MANAGE YOUR RESERVATION". Choose "Change Date or Time" option and then select a new departure date and time.
In the same way you can also return the purchased ticket, in accordance with the rules described in the Regulations (https://www.modlinbus.pl/strony/page/regulamin)
The change of the reservation date or time is carried out only by the passenger himself. Changes to the reservation are not made by the staff at the Sale Points. It can not be done by the helpline.
Yes, we accept credit and debit cards issued by Polish and foreign financial institutions.
No, seat reservations are not mandatory. However, we recommend online booking due to the limited number of seats on buses. This is a guarantee of available seats, especially recommended for morning rides (around 07:00 AM) and afternoon rides (around 3:00 PM) that attract many passengers. We remind you that that passengers who have tickets purchased online, have priority while boarding.
Yes, our employees on all buses speak English. Some of our staff also speak French, Spanish, Russian, and German.
Phone reservations are not possible. You can always buy tickets and book seats on our busses in advance, using our online reservation system.
No, every passenger with a valid ticket is entitled to board with 20 kgs of hold luggage and 5 kgs of carry-on luggage.
Yes, tickets are sold by our personnel on board of all buses, before departure.
It is not possible. Our buses are allowed to stop only at designated locations:
- Warsaw Centrum - parking in front of Palace of Culture and Science,
- Warsaw-Modlin Airport,
- Warsaw Chopin Airport (Okęcie),
- Łódź Kaliska Bus Station.
Detailed description of ModlinBus bus stops can be found here.
There is no need to print your online ticket if you can display it on your mobile phone screen.
We kindly ask passengers not to consume food or beverages on board of our buses. This is to due to the fact that the consumption of food and beverages can be potentially dangerous during bus rides and may disturb other passengers.